Customer Value Agreements (CVAs)

CAPPED PRICE SERVICING, COMPONENT PROTECTION PLANS, FULL SERVICING & MACHINE HEALTH MONITORING

IT'S MORE THAN AN AGREEMENT, IT'S A PROMISEA Cat® Customer Value Agreement (CVA) is more than just an agreement, it’s a promise that your machine has the ongoing support and expertise of a team of Cat specialists. A promise of hassle-free maintenance, done on schedule with Genuine Cat parts, ensuring the continued high performance and value of your machine. A promise of hassle-free ownership with protection from unexpected costs, ensuring you get value for money. A promise of peace-of-mind with valuable asset insights such as machine hours, locations and fluid health monitoring through digital tools such as the Cat App and My.Cat.com. From a full-service equipment protection plan, to having maintenance kits delivered for your own installation, your Cat dealer can tailor a CVA that suits you.

CVA BENEFITS

Services Commitment

Parts on time. Priority Service.

Data & Insights

Access to timely machine data enabling you to make more informed business decisions.

Hassle-free Maintenance & Ownership

Peace of mind thanks to the proactive monitoring of your machine and operations.

Helpful Notifications

Receive reminders when service due notifications, making monitoring machines easy.

Extends machine life

Proper and timely maintenance will mean less premature failures, you’ll get more hours and parts will last longer.

Productivity Boost

Optimise your machine productivity by monitoring and benchmarking machine health and utilisation.

Higher resale value

A machine that’s monitored and has a regular service history will be worth more when it’s time to sell.

Equipment Solutions

Complete machine or equipment solutions connecting assets to Hastings Deering Services, through simplified, hassle-free maintenance, condition monitoring and asset performance.

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Component Solutions

Multi-tiered component maintenance solution, with flexibility to suit customer needs. Includes optional flexible payment methods, component assurance and expert technical support.

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Site Solutions

Tailored on-site solutions simplifying maintenance through convenient, quality, performance solutions.

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